CO2 Neutral Conference Call

Frequently asked questions (FAQ)

When can I begin to use my account?

What information should I give to someone invited to my conference?

What do I need in order to join a meeting?

What if I need help during the conference?

How do I alter the announcement on the CO2 Neutral Conference Call service when someone joins a call?

What is a CO2 Neutral Conference Call dial-in number?

Where can I find a list of CO2 Neutral Conference Call dial-in numbers?

In which countries is CO2 Neutral Conference Call available?

How do I improve the sound quality of my call?

What is a local toll-free number?

What is an international dial-in number?

What is CO2 Neutral Conference Call Recording?

Can I record my CO2 Neutral Conference Call conference calls?

Is there an additional cost to record a CO2 Neutral Conference Call conference call?

How can I access the CO2 Neutral Conference Call Recording after my conference call?

How can I record my CO2 Neutral Conference Call conference calls?

When can I begin to use my account?

Immediately, there is no need to activate it. Simply follow the steps in the CO2 Neutral Conference Call Reference Guide.

What information should I give to someone invited to my conference?

Simply tell your participants what time the meeting will start and give them the dial-in telephone number and the participant passcode.

What do I need in order to join a meeting?

All you need is a touch-tone phone, the dial-in number and passcode.

What if I need help during the conference?

Press *0 on your telephone keypad during the call to reach a conference coordinator who may ask you about:

  • Who is experiencing the issue?
  • What is the issue?
  • When did the issue occur?
  • What meeting telephone number did the person dial?
  • What was the telephone number the person dialed from?
  • What was the type of telephone used (e.g., mobile, landline, or IP phone)?

If unable to reach the operator using *0 please contact the helpdesk.

How do I alter the announcement on the CO2 Neutral Conference Call service when someone joins a call?

CO2 Neutral Conference Call settings can be changed online or via the Help desk. Options for both entry and exit of participant, include: no announcement, a tone, a generic announcement Someone has joined the call, or a personal announcement that gives the participant's name.

What is a CO2 Neutral Conference Call dial-in number?

A CO2 Neutral Conference Call dial-in number allows international participants to dial into the conference calls using a local dial-in number.

Local numbers are easier to dial and more cost-effective than using international numbers.

Where can I find a list of CO2 Neutral Conference Call dial-in numbers?

To view your complete list of Global Access Numbers, visit the Find Your Global Access Numbers page on our website.

In which countries is CO2 Neutral Conference Call available?

CO2 Neutral Conference Call is available from over 70 countries. To view your complete list of Global Access Numbers, visit the Find Your Global Access Numbers on our website.

How do I improve the sound quality of my call?

*6 Mute on/off - If you are in a noisy environment or on a mobile phone, you can mute your own line. Participants can mute their own line when not speaking. This will reduce background noise levels in the conference call.

Try not to use a speaker phone. If unavoidable, use the mute function stated above when not speaking and move away any projectors from the microphones.

*0 Operator assistance - Use this function if you still find you have sound problems and a Conference Coordinator will help you to resolve any audio problems.

What is a local toll-free number?

A local toll-free phone number is a freefone number participants can use to dial-in.

What is an international dial-in number?

An international dial-in number allows participants from over 70 countries to join the call with a local dial-in number, saving them the cost of an international call.

What is CO2 Neutral Conference Call Recording?

CO2 Neutral Conference Call Recording allows you to instantly record your CO2 Neutral Conference Call calls by pressing *8 on your telephone keypad. Once the call is completed the chairperson can download the recording for archiving or to share the recording for future use.

Can I record my CO2 Neutral Conference Call conference calls?

Yes - now, it's easier than ever for a Chairperson to record CO2 Neutral Conference Call audio conferences. Just press *8 and your recording will begin, press *8 again if you wish to stop the recording. When your meeting ends, the chairperson receives an email notifying them of the recording's location.

Is there an additional cost to record a CO2 Neutral Conference Call conference call?

Yes, there is. Please refer to your service terms and conditions.

How can I access the CO2 Neutral Conference Call Recording after my conference call?

When your meeting ends, the chairperson will receive an email with a web link to a website where you will be able to retrieve your recording. Learn how to access and manage your recording here.

How can I record my CO2 Neutral Conference Call conference calls?

To activate CO2 Neutral Conference Call Recording, simply press *8 on your telephone keypad. To stop recording, press *8 again.

Global Access Numbers

 

Find the numbers you need now

Help desk

 

For help during your call key *0

  • UK Freefone
    0800 0850 679
  • UK Direct Dial
    +44 207 402 0303
  • US Toll free
    1 866 766 8777
  • US Direct dial
    +1 617 801 6700
  • Australia
    1 800 234 799 or +61 2 8066 2533
  • Hong Kong
    +852 3011 4702
  • India
    000800 4401782
  • Japan
    0120 363 877
  • Korea
    +82 (0)2 3483 1171
  • Malaysia
    +60 (0)3 7712 4597
  • Singapore
    +65 6622 1558
  • Taiwan
    +886 2 2162 6528