Cisco Webex Meetings

Getting started

Sign in to your Webex account

  1. Go to your Webex site. (Refer to your welcome email)
    Click the Sign In link on the top left corner.
    Webex site - sign in
  2. Enter your username and your password, then click the Log in button.
    Webex site - enter username and password to login

Alternatively, if you use the Webex Desktop App, it's easy to sign in to your Webex site via Outlook.

  1. Go to the Outlook calendar.
  2. Click Schedule Meeting in the Home ribbon.
    (If 'Schedule Meeting' is not displayed, click Webex, then Schedule Meeting.)
  3. Choose More.
  4. Click on Go to Webex Site.
    Outlook - go to Webex site
    Your default browser will open to your Webex site where you will be logged in.

Back to top

Download the Webex Meetings App

To download the Webex Meetings App:

  1. Sign in to your Webex account.
  2. Click Download in the left menu.
  3. Click Download for the Desktop App.
  4. Once downloaded, double-click to run the installation file. Follow the instructions to complete the installation.

Back to top

Log in to the Desktop App

  1. Open the Webex Meeting desktop app
  2. Type the email address associated with your account.
    Log in via Outlook - sign in
  3. Click the Next button.
  4. Select the radio button for your Webex site, or enter a different url if you wish to connect to a different Webex site.
  5. Click the Next button.
  6. Type your Webex Meetings password.
  7. Tick the Remember email address and Keep me signed in checkboxes.
  8. Click the Sign In button.

You can also access the Webex Meetings desktop app via Outlook:

  1. Go to Outlook.
  2. Click Meet Now in the Home ribbon.
    (If 'Meet Now' is not displayed, click Webex, then Meet Now.)
    Log in via Outlook - select Meet Now

    Tip: If you do not see the Webex Meetings add-in in your Outlook, you can download the Webex Meetings Desktop app, which includes the Outlook add-in.

  3. In the Cisco Webex Meetings warning window, click the OK button.
    Log in via Outlook - warning window

Back to top

Set your preferences

  1. Sign in to your Webex account.
  2. Choose the Preferences link in the left menu.
  3. General: Set your Time zone, Language, and Locale (this will alter how dates and times display).
    Webex - set preferences
  4. Personal Room: Set preferences for your Personal Room Meeting.
    'My Personal Room' preferences
    • You can customise the name for your 'Personal Room Meeting'.

      Tip: Make sure the name of the meeting is broad enough for it to be relevant for all meetings.

    • Set your Alternate Host preferences: choose if you want to let others host your personal room when you are not there.
  5. Audio: Enter your 'Call Me' numbers - your office and/or mobile numbers to allow Webex to call you back.
    Webex - audio preferences, 'Call Me' numbers

    Click Add teleconference account, where you can add up to two call-in numbers and your Host and Attendee codes. These numbers will appear in the email invite sent to your attendees.
    Webex - audio preferences, add telepresence account

  6. Scheduling: Select the scheduling options you want to apply to your meetings. And if you want someone else to be able to schedule meetings for you - e.g., if you have an assistant - type their email in 'Scheduling permission'.
    Scheduling permissions - allow host (assistant) to schedule for you
  7. Click the Save button when you are done.

Back to top

Setting a profile picture for Webex Meetings

When you join a Webex meeting, if you do not start your webcam, other participants will see your initials as a placeholder where your video should display. To make this more personable, instead of your initials you can add a picture of yourself.

To change your profile picture:

  1. Sign in to your Webex account.
  2. Mouse over the circle with your initials, then click Change.
    Change profile picture link
  3. Click the Upload button to select a photo on your computer.
    'Change profile picture - change photo options
  4. Drag to reposition the photo to get the best view and click the Save button.
    Change profile picture - updated photo

Next time you attend a meeting, if you do not start your webcam your photo will appear instead.

Back to top

Global Access Numbers


Find the numbers you need now

Help desk


For help during your call key *0

  • UK Freefone
    0800 0850 679
  • UK Direct Dial
    +44 207 402 0303
  • US Toll free
    1 866 766 8777
  • US Direct dial
    +1 617 801 6700
  • Australia
    1 800 234 799 or +61 2 8066 2533
  • Hong Kong
    +852 3011 4702
  • India
    000800 4401782
  • Japan
    0120 363 877
  • Korea
    +82 (0)2 3483 1171
  • Malaysia
    +60 (0)3 7712 4597
  • Singapore
    +65 6622 1558
  • Taiwan
    +886 2 2162 6528